Connect agents to the critical information they need through their desktops, contact center displays and video walls, and mobile devices.
Aggregate key contact center data sources to streamline and visualize performance metrics in real-time, triggering informed agent actions and responses.
Keep the voice of the customer top of mind by displaying trending topics and live comments using social media walls.
Leverage robust integrations to manage to real-time insights and access information from anywhere. Set data alert thresholds and trigger time-sensitive alerts.
Motivate employees with healthy competition and generate engagement with a gamified visual performance incentives, events and contests.