For Contact Centers
Elevating your data visualization.
The trusted name in contact center KPI visualization
Designed for communicators, Korbyt makes it easy to create, manage and publish robust content, and delivery that content in real-time to an entire digital ecosystem – digital displays, desktop, tablets, mobile, intranet, email, social channels and more. With Korbyt, you’ll have the power to communicate more effectively than ever.
Providing great customer service starts with having an engaged and informed workforce. Help your agents connect with customers by providing the information they need when they need it and leverage simplified data integration for real-time performance management.
Key Benefits
With just 1 in 6 employees being fully engaged*, Korbyt is the leading digital workplace platform to elevate employee engagement.
Popular Use Cases
MULTI-MEDIA AGENT COMMUNICATION
Connect agents to the critical information they need through their desktops, contact center displays and video walls, and mobile devices.
REAL-TIME KPI VISUALIZATION
Aggregate key contact center data sources to streamline and visualize performance metrics in real-time, triggering informed agent actions and responses.
SOCIAL MEDIA INTEGRATION
Keep the voice of the customer top of mind by displaying trending topics and live comments using social media walls.
PERFORMANCE MANAGEMENT
Leverage robust integrations to manage to real-time insights and access information from anywhere. Set data alert thresholds and trigger time-sensitive alerts.
GAMIFICATION
Motivate employees with healthy competition and generate engagement with a gamified visual performance incentives, events and contests.