Enhance the Call Center Experience for Employees and Customers
Unite the strengths of Amazon Connect’s cloud contact center and Korbyt Anywhere’s data visualization engine to create a customer experience that is fast, secure, and personalized.
Realize the value of Korbyt Anywhere’s Integration with Amazon Connect
Solutions that Increase Customer Satisfaction and Drive Productivity
Deliver Omnichannel Customer Service
At the call center, work-from-home or remote, Korbyt Anywhere is available to all of your Supervisors and Agents. Real-time, targeted data is pushed to any screen or device — desktops, mobile devices, or digital signage wallboards— visualized to drive ease of use, engagement, and productivity.
Improve Agent Productivity
Personalized data from Amazon Connect or complimentary sources delivered to the right Agent at the right time is key to increasing engagement — and the boost in productivity that follows. Korbyt Anywhere targets individual desktop and mobile devices, focusing Agent attention and action with relevant, real-time information that drives behaviors.
Visualize the Data That Matters Most
Korbyt Anywhere unifies the right Call Center data and KPIs into a single, easy to use dashboard: a visually stimulating display that creates engagement through information that is more accessible and more actionable. Brand in any style and format for digital signage wallboards, desktop, or mobile.
Orchestrate Efficient Operations
Use Supervisor-led business rules and workflows to automate the call center experience. As data changes throughout the day, Korbyt Anywhere sends messages to screens that initiate behaviors. Supervisors can be notified when Agents have downtime, driving decisions to add calls to those queues; or Agents can be alerted when calls are going over prompting action.
Deploy from the Cloud
Continue to benefit from the cloud — Korbyt Anywhere supports your contact center with cloud deployments or migrations from on-premise solutions to the cloud.
Integrate with Any Call Center Data Sources
Count on Korbyt Anywhere for call centers to enhance your customer experiences. With our Amazon Connect integration, Korbyt Anywhere’s call center products and solutions can streamline Agent tools to drive increased customer satisfaction.