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Enhance the Call Center Experience for Employees and Customers
Unite the strengths of Amazon Connect’s cloud contact center and Korbyt Anywhere’s data visualization engine to create a customer experience that is fast, secure, and personalized.
Realize the value of Korbyt Anywhere’s Integration with Amazon Connect
Solutions that Increase Customer Satisfaction and Drive Productivity
Deliver Omnichannel Customer Service 
At the call center, work-from-home or remote, Korbyt Anywhere is available to all of your Supervisors and Agents. Real-time, targeted data is pushed to any screen or device — desktops, mobile devices, or digital signage wallboards— visualized to drive ease of use, engagement, and productivity. Â
Improve Agent Productivity
Personalized data from Amazon Connect or complimentary sources delivered to the right Agent at the right time is key to increasing engagement — and the boost in productivity that follows. Korbyt Anywhere targets individual desktop and mobile devices, focusing Agent attention and action with relevant, real-time information that drives behaviors. Â
Visualize the Data That Matters Most 
Korbyt Anywhere unifies the right Call Center data and KPIs into a single, easy to use dashboard: a visually stimulating display that creates engagement through information that is more accessible and more actionable. Brand in any style and format for digital signage wallboards, desktop, or mobile. Â
Orchestrate Efficient Operations 
Use Supervisor-led business rules and workflows to automate the call center experience. As data changes throughout the day, Korbyt Anywhere sends messages to screens that initiate behaviors. Supervisors can be notified when Agents have downtime, driving decisions to add calls to those queues; or Agents can be alerted when calls are going over prompting action. Â
Deploy from the Cloud
Continue to benefit from the cloud — Korbyt Anywhere supports your contact center with cloud deployments or migrations from on-premise solutions to the cloud. Â
Integrate with Any Call Center Data Sources  
Count on Korbyt Anywhere for call centers to enhance your customer experiences. With our Amazon Connect integration, Korbyt Anywhere’s call center products and solutions can streamline Agent tools to drive increased customer satisfaction. Â
Key Features and Benefits of Korbyt Anywhere for Contact Center
Agent Desktop 
Every agent desktop screen features an application window to display personalized data and controlled messages from a supervisor. Integrated data from Amazon Connect is delivered through this engaging dashboard interface, which can be customized for any visual style. These image or video-based messages and notifications drive actions that increase an agent’s overall performance. 
Supervisor Desktop 
This efficient visual display gives supervisors oversight on call queues, average wait times, downtime, or any key KPIs associated with the performance for any team or individual agent. Critical data and notifications from any sources can be pushed directly to Agents’ screens by Supervisors in order to provide support, reassign resources, and establish priorities. 
Supervisor Mobile 
Free your supervisors from a single stationary location or device. From the call center floor to working remotely, the Korbyt Anywhere mobile app extends a supervisor’s ability to communicate data-based decisions in real-time.
Call Center Wallboards 
Your digital signage displays leaderboards and data as persuasive visuals that elevate team productivity and drives results. From calls in the queue to real time sales numbers, Korbyt Anywhere easily integrates with Amazon Connect or other complimentary data sources to unify key information into a single clear, actionable wallboard display for the entire team. 
Resources to Increase Call Center Productivity and CSAT
As you transform your call center workplace experience, take advantage of thought leadership we’ve resourced from articles, ebooks, case studies, and more.
Call Center
Korbyt Anywhere Integrations Overview
