Enhance the Call Center Experience for Employees and Customers

Unite the strengths of Amazon Connect’s cloud contact center and Korbyt Anywhere’s data visualization engine to create a customer experience that is fast, secure, and personalized.

Realize the value of Korbyt Anywhere’s Integration with Amazon Connect

Solutions that Increase Customer Satisfaction and Drive Productivity

Deliver Omnichannel Customer Service

At the call center, work-from-home or remote, Korbyt Anywhere is available to all of your Supervisors and Agents. Real-time, targeted data is pushed to any screen or device — desktops, mobile devices, or digital signage wallboards— visualized to drive ease of use, engagement, and productivity.  

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Improve Agent Productivity

Personalized data from Amazon Connect or complimentary sources delivered to the right Agent at the right time is key to increasing engagement — and the boost in productivity that follows. Korbyt Anywhere targets individual desktop and mobile devices, focusing Agent attention and action with relevant, real-time information that drives behaviors.  

Visualize the Data That Matters Most

Korbyt Anywhere unifies the right Call Center data and KPIs into a single, easy to use dashboard: a visually stimulating display that creates engagement through information that is more accessible and more actionable. Brand in any style and format for digital signage wallboards, desktop, or mobile.  

Orchestrate Efficient Operations

Use Supervisor-led business rules and workflows to automate the call center experience. As data changes throughout the day, Korbyt Anywhere sends messages to screens that initiate behaviors. Supervisors can be notified when Agents have downtime, driving decisions to add calls to those queues; or Agents can be alerted when calls are going over prompting action.  

Deploy from the Cloud

Continue to benefit from the cloud — Korbyt Anywhere supports your contact center with cloud deployments or migrations from on-premise solutions to the cloud.  

Integrate with Any Call Center Data Sources

Count on Korbyt Anywhere for call centers to enhance your customer experiences. With our Amazon Connect integration, Korbyt Anywhere’s call center products and solutions can streamline Agent tools to drive increased customer satisfaction.  

Key Features and Benefits of Korbyt Anywhere for Contact Center

Agent Desktop

Every agent desktop screen features an application window to display personalized data and controlled messages from a supervisor. Integrated data from Amazon Connect is delivered through this engaging dashboard interface, which can be customized for any visual style. These image or video-based messages and notifications drive actions that increase an agent’s overall performance.

Supervisor Desktop

This efficient visual display gives supervisors oversight on call queues, average wait times, downtime, or any key KPIs associated with the performance for any team or individual agent. Critical data and notifications from any sources can be pushed directly to Agents’ screens by Supervisors in order to provide support, reassign resources, and establish priorities.

Supervisor Mobile

Free your supervisors from a single stationary location or device. From the call center floor to working remotely, the Korbyt Anywhere mobile app extends a supervisor’s ability to communicate data-based decisions in real-time.

Call Center Wallboards

Your digital signage displays leaderboards and data as persuasive visuals that elevate team productivity and drives results. From calls in the queue to real time sales numbers, Korbyt Anywhere easily integrates with Amazon Connect or other complimentary data sources to unify key information into a single clear, actionable wallboard display for the entire team.

Resources to Increase Call Center Productivity and CSAT

As you transform your call center workplace experience, take advantage of thought leadership we’ve resourced from articles, ebooks, case studies, and more.

call centre signage award

Experience Korbyt Anywhere + Amazon Connect for Your Call Center

See for yourself how Korbyt Anywhere and Amazon Connect for call center increases Agent and Supervisor productivity and customer satisfaction. To begin, please provide your information for a no-obligation demo and consultation.