Enhance the Call Center Experience for Employees and Customers

Combine the strengths of Genesys’ contact center software and Korbyt Anywhere’s data visualization engine to provide a fast, secure, and personalized customer experience.

Solutions that Increase Customer Satisfaction and Drive Productivity

Korbyt Anywhere acts as the single data visualization extension that unites your call center data sources. You’ll improve the productivity of your Supervisors and Agents on any device and from any location — to increase customer satisfaction.

Easy Integrations

Whether your implementation is on-premises, cloud, or hybrid, Korbyt Anywhere has a turn-key solution to meet the needs of any method your business requires. Pre-configured integration adapters make it easy to add and manage data from any Genesys product or other complimentary data source. 

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Omnichannel Customer Service

No matter if your Agents and Supervisors are working from the call center or remotely, Korbyt Anywhere’s products can reach them on their desktops, mobile devices or signage wallboards. Native integration with the Genesys contact center software solutions combines call center data, access to resources, and personalized message delivery. 

Visualize Key Data

Korbyt Anywhere combines the right call center data and KPIs into a single dashboard: a stimulating visual display that drives engagement through information that is accessible and actionable. Easily switch between different data sets, messaging, and design and format for signage wallboards, mobile and desktop. 

Orchestrate Efficient Operations

As data changes throughout the day, Korbyt Anywhere triggers messages and screens that drive the next behavior — automating the call center experience with Supervisor-led business rules and workflows. When call volumes are high the experience changes to support the short-term crisis and when volumes are low allow employee communications content to flow into screen zones to drive engagement. 

Key Features and Benefits of Korbyt Anywhere for Contact Center

Agent Desktop 

An application installed on an agent’s desktop can be customized for any visual style, displaying controlled messages and personalized data that supervisors need to communicate. Data is integrated from any source, delivered through an engaging dashboard interface with image or video notifications that promote productive action and drive Agent performance.

Supervisor Desktop 

Monitor individual Agent and team call queues, average wait times, downtime, or any performance KPIs important to your call center operation. Supervisors can push or automate critical data and notifications from numerous sources directly to Agents’ desktop screens, to reassign resources, provide support, and communicate priorities.

Supervisor Mobile 

Whether they’re working remote or walking the call center, the Korbyt Anywhere mobile app can free supervisors from a single stationary location or device and extend their ability to communicate data-based decisions in real-time.

Call Center Wallboards 

When Korbyt Anywhere integrates with your Genesys or other contact center data sources, digital signage displays become convincing visual tools that elevate team productivity and drive customer satisfaction. Digital signage dashboards easily combines real-time data into single actionable visual displays and leaderboards the entire team can rally around.

Professional Services to Guide Your Call Center Transformation

Korbyt’s professional services team meets the needs of your organization with the consultation and support to integrate Korbyt Anywhere with your Genesys contact center software and data sources, rapidly and effectively.

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Cloud Migration, On-Premise or Hybrid Implementations

Whether it’s physical servers or cloud migrations, Korbyt’s professional service consultants can help you plan and successfully implement your deployment of Genesys + Korbyt Anywhere.

Data Integrations

Engage our professional services consultants to assist you with your Genesys and/or other complimentary data integrations so you can quickly maximize your call center experience.

Automation Configuration

Engage our professional service consultants to configure calculations, business rules, and workflows. Turn data into behavior-based action that automates your contact center operation.

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See For Yourself the Power of Korbyt Anywhere + Genesys

Experience how Korbyt Anywhere and Genesys strengthen Agent and Supervisor engagement and customer satisfaction with a no-obligation consultation and demo.