Enhance the Call Center Experience for Employees and Customers
Combine the strengths of Genesys’ contact center software and Korbyt Anywhere’s data visualization engine to provide a fast, secure, and personalized customer experience.
Solutions that Increase Customer Satisfaction and Drive Productivity
Korbyt Anywhere acts as the single data visualization extension that unites your call center data sources. You’ll improve the productivity of your Supervisors and Agents on any device and from any location — to increase customer satisfaction.
Whether your implementation is on-premises, cloud, or hybrid, Korbyt Anywhere has a turn-key solution to meet the needs of any method your business requires. Pre-configured integration adapters make it easy to add and manage data from any Genesys product or other complimentary data source.
Omnichannel Customer Service
No matter if your Agents and Supervisors are working from the call center or remotely, Korbyt Anywhere’s products can reach them on their desktops, mobile devices or signage wallboards. Native integration with the Genesys contact center software solutions combines call center data, access to resources, and personalized message delivery.
Visualize Key Data
Korbyt Anywhere combines the right call center data and KPIs into a single dashboard: a stimulating visual display that drives engagement through information that is accessible and actionable. Easily switch between different data sets, messaging, and design and format for signage wallboards, mobile and desktop.
Orchestrate Efficient Operations
As data changes throughout the day, Korbyt Anywhere triggers messages and screens that drive the next behavior — automating the call center experience with Supervisor-led business rules and workflows. When call volumes are high the experience changes to support the short-term crisis and when volumes are low allow employee communications content to flow into screen zones to drive engagement.