Workplace Experience Blog

Shared knowledge, lived experience, and thought leadership to encourage the continued evolution of your company’s workplace experience.

The Best Time to Focus on the Employee Experience is NOW

When Gallup has a story to tell, it’s worth paying attention. Their research into employee experience reveals some arresting gaps. Only 26% of global employees are engaged in their workplace. That’s slightly better in the …

Digital Signage: Still the Multi-Industry Standard in Engagement & Results

Where in the wide, wide world of multiple industries and sectors does digital signage perform best? Is it in warehouse digital signage? Here’s the place …

The Millennial Generation and the Future of Employee Communication

How much do you already “know” about Millennials? “They have it all. They want everything right now. They don’t like working hard for anything.” If …

Employee Communication and Safety Messaging in the Hybrid Workplace

Create New Employee Connections with Collaboration Spaces

As your organization moves to a return to office, you may find yourself confronted with the fact that the employees you are welcoming back are …

remote employee communication on mobile

Employee Communications and the Lasting Impact of Email

Effective employee communication is a key factor — perhaps the key factor — in the success of any organization. It’s the two-way street for both …

Team communication

Workplace Communication – What High Performing Organizations Do Better

Want to know a secret? It’s why high performing workplaces really excel at what they do — and how they build teams that drive positive …

Oraganizational-communications-leaders

Organizational Communications Success in 2022

Shortly into 2022, and there’s no shortage of ways to improve business. “The Top 10 ’22 Trends That Will…” “How X will Change Y in …

Gartner logo

The Gartner Perspective on Employee Communications Applications

Professional communicators: pour yourself a favorite beverage and open your brain. Gartner has just released their 2021 Market Guide for Employee Communications Applications (ECA). This …

business performance meeting

7 Workplace Experience Trends to Watch in 2022

If you had to choose one special power, it might be the ability to answer the question, “What comes next for the workplace?” Foretelling the …

Great Resignation? Great Migration? Try Great Workplace Experience!

The Bureau of Labor Statistics (BLS) calls them “Quits.” These are the employees who have moved on from their previous jobs — an increasing fact …

University digital signage

Digital Signage vs. The Global Chip Shortage

The typical computer chip that drives today’s digital devices is 10 nanometers in size. Some are as small as 2. What’s a nanometer? Just one-billionth …

Business-intelligence-dashboard-call-center-performance

Find the KPIs for Success in Business Intelligence Dashboards

Supply lines under pressure, people working remotely, frontline workers in the fray… workplace communication streams are fractured. There has never been a more critical time …

The Very Definition of Modern Space Management

To coin a phrase, “You are where you work.” In a well-planned, high-functioning workspace, your workforce reflects that in positive performance and productivity. Counter that …

digital signage in banks

The Future of Retail Banking — Digital Signage

How does it feel to compete with yourself? In some ways that’s what local bank branches find themselves doing. As customers turn to the convenience …

employee communications analytics

Measuring the Effectiveness of Employee Communications

How do you really feel about your employee communications? If you’re totally satisfied and in a good place: congratulations. You’re the exception…

lobby digital signage

Maintaining a Healthy Digital Signage Network − Security Best Practices for the IT Professional

Have you ever considered how secure your digital signage network is? Or maybe you’ve thought to yourself “what’s the worst that could happen?” Perhaps you …

Mobile First Workforce and Employee Engagement

The question isn’t so much, “What is the future of business?” It’s, “Where is the future of business?” Read that again: not “what’s” — but …

Which Digital Signage Players Does Your Business Need in 2022?

So, you’re planning a digital signage system deployment, and cruising right along in your planning. At this point you know your business objectives… and you have even chosen digital signage software that you believe aligns with your …

Call Center Agents

Call Center Performance Management by the Numbers

Communicate, Evaluate, and Motivate Call Center Agents Average speed of answer. First call resolution. Net promoter score. Call abandonment rate. Customer effort scores. Lions and …

Modern Intranet example

The Promise of a Modern Intranet

Let’s take a moment to appreciate the lowly intranet. Unloved. Overcomplicated. Underutilized. Outdated. Gartner has called intranets, “static websites in a dynamic world.” What was …