Workplace Experience Blog

Shared knowledge, lived experience, and thought leadership to encourage the continued evolution of your company’s workplace experience.

Which Digital Signage Players Does Your Business Need in 2022?

So, you’re planning a digital signage system deployment, and cruising right along in your planning. At this point you know your business objectives… and you have even chosen digital signage software that you believe aligns with your business goals. You pat yourself on the back and you wipe the proverbial …

Call Center Agents

Call Center Performance Management by the Numbers

Communicate, Evaluate, and Motivate Call Center Agents Average speed of answer. First call resolution. Net promoter score. Call abandonment rate. Customer effort scores. Lions and …

Modern Intranet example

The Promise of a Modern Intranet

Let’s take a moment to appreciate the lowly intranet. Unloved. Overcomplicated. Underutilized. Outdated. Gartner has called intranets, “static websites in a dynamic world.” What was …

Technician on site

A Revolution in Employee Communications for Frontline Workers

Restaurants to retail, warehouses to utility sites, hospitals to factories — frontline employees keep companies in business with their ability to deliver, stock, box, manufacture, …

University Digital Signage display in common area

Digital Signage for Universities

“Never stop learning, because life never stops teaching.” Maybe you’ve read something similar on a positivity poster — but that doesn’t make it any less …

Increase Workplace Productivity and Employee Engagement with Improved Leadership Communications

In the months and years to come, there will be no shortage of articles and insights that speak to the after-the-fact impact of the pandemic …

Workplace Digital Signage

Digital Signage and the Future of the Workplace

Those screens throughout your business? They’re more than pixel displays. They’re attention engines. If your concept of digital signage was ever limited to a single …

Where Does Space Management Fit into Your Next Workplace?

After a year+, “the world’s biggest work-from-home experiment” appears to be coming to an end. Considering the risks faced by many companies, business leaders may …

tablet communications

The One Thing That Drives Exceptional Employee Experiences

For leaders who are looking to improve their organization’s employee experience, Gregg Apirian says it all comes down to one word: communication. “Employees who have …

In Search of the Employee Experience

Have you ever worked for a manager who showed little interest in your particular interests, talents, or long-term aspirations? No matter how good your career …

productivity image

Making the Workplace Productivity Choice

No matter the industry, it feels safe to say that work is more dispersed than ever. Employees may spend as much as an hour each …

WorkplaceEX Day 2 Recap:
Virtual Workspace Experience Summit

Day 2 of WorkplaceEX covered a gamut of anywhere workforce topics, opportunities and challenges — including the reason futurist, keynote speaker and host Scott Klososky …

WorkplaceEX Day 1 Recap:
Virtual Workspace Experience Summit

Considering the momentous and tumultuous changes the world has faced in the last 18 months, will the workplace as we knew it ever return to …

Communications Targeting

How Do You Use Targeting to Drive Employee Engagement?

“I thought you understood me.” Certainly not a line you want to hear in any relationship. But as hurtful as that might be on the …

New post covid Workplace Experience

What is the way back to the workplace?

Where were you when lockdown began? When did COVID become real for your company? What was “that moment”? When it went from a curiosity…to a …

Workplace communications on laptop

Making Virtual Events Work for You

Is it possible that the virtual event has maybe — perhaps — gotten a bad rap? A year plus of COVID has made us screen …

Workplace Communications on any screen

What is Workplace Experience?

Is it possible that the crystal ball of myth and magic constitutes the world’s first example of digital signage? Think about it: glowing glass; displaying …

The Modern Intranet

Can Employees Learn to Love The Company Intranet?

Let’s take a poll. How many of your employees profess deep affection for your company intranet? Not so much, it seems. Any chance there’s a …

remote workplace experience communications

Call Center Workplace Experience of Tomorrow

Volatile. Uncertain. Complex. Ambiguous. “VUCA” can be any day that ends in “y” in today’s call centers, especially with the continued impact of COVID-19. As …

Hybrid workforce collaborating

What is Modern Hybrid Workplace Experience?

The rush of digital information coming at your employees is a wave they can ride…or one that sweeps them under. In a related technology space, …

What Does Digital Transformation Look Like for the Employee Experience 

Digital transformation is not a new idea and has been a topic of discussion in boardrooms for years. 2020 has only accelerated the pace at …