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65,000+ contact center agents rely on Symon Inview Desktop to provide real-time performance data.
Korbyt Symon acts as the singular data visualization extension that brings together your call center data sources, whether in the cloud, on-premise or hybrid.
Korbyt Symon Integrations with CCaaS Solutions
Accelerate Contact Center Digital Transformation
Korbyt Symon has successfully accelerated digital transformation deployments by visualizing data from both legacy on-premise contact center solutions and new CCaaS solutions (Genesys, Avaya, Amazon Connect, etc.).
In the last two years Korbyt has successfully deployed 100+ contact center cloud migrations.
POPULAR OFFERING
Korbyt Symon+
Omni Channel Visualization on Desktop & Wallboards Simultaneously
Engage your Hybrid Contact Center Agents
Keep your hybrid contact center agents informed and engaged with corporate communications, health and wellness, and other engaging content that would make them feel like a valuable part of the team.
Symon InView and wallboard solutions can deploy contact center dashboards and engagement data using Korbyt's multi-zone layouts.
Korbyt Symon Products
Agent InView Desktop
A direct window on every agent’s desktop screen, customized for any visual style, displaying personalized data and controlled messages supervisors need to communicate. Integrated data from any source, delivered through an engaging dashboard interface, with image or video-based messages and notifications that drive productive action to increase Agent performance.
Supervisor InView Desktop
An effective visual means to monitor individual Agent and team performance: call queues, average wait times, downtime, or any KPIs relevant to your Call Center operation. Supervisors can push critical data and notifications from multiple sources directly to Agents’ desktop screens, to provide support, communicate priorities and reassign resources.
Supervisor Mobile
Extend your Supervisor’s reach with the Korbyt Symon mobile app. Free supervisors from a single stationary location or device and extend their ability to communicate data-based decisions in real-time, whether they're working remote or walking the Call Center floor.
Symon Wallboards
From calls in the queue to real time sales results, your digital signage displays data and leaderboards as compelling visuals that elevate team productivity and drives results. Korbyt Symon easily integrates with your Automatic Call Distribution data sources, combining the key information into a single clear, actionable visual wallboard display the entire team uses together.
40 Years of Contact Center
Visualization Experience
Services to Help You Transform Your Contact Center Experience
Our professional services team provides the support you need to integrate Korbyt Symon with your Automatic Call Distribution or data sources, rapidly and effectively.
Cloud Migration, On-Premise or Hybrid Implementations
From physical servers to full cloud migrations, engage Korbyt’s professional service consultants to help you plan and execute your deployment of Korbyt Symon.
Data Integrations
Korbyt Symon has hundreds of existing integrations. Engage our professional services consultants to assist you with your data integrations and configuring your new, elevated Call Center workplace experience.
Automation Configuration
Engage our professional service consultants to configure business rules and workflows that automate you Contact Center operation and turn data into behavior-based action.
New Perspectives on how to Enhance the Customer Experience
As you explore transforming your Call Center workplace experience, look to Korbyt to provide you with all the thought leadership resources you need from articles, ebooks, case studies, and more.
Use Case
Call Center
Data Sheet
Korbyt Anywhere Integrations Overview
