Korbyt is dedicated to delivering best-in-class Support ensuring the long-term success of your Korbyt Anywhere deployment. While our basic support offers industry leading coverage and response times, some of our customers require more support than others. For these customers our Mission Critical offerings provide 24/7 coverage and the most responsive and complete SLA’s available. That’s why we offer three different levels of support, so you can choose the level of support that best works for your needs.
Benefits of Korbyt's Support
Reach out to support through Phone or Email
Every support engineer is trained on all areas of the platform
Our support team works directly with our product engineering team
Support isn’t just for troubleshooting – ask questions or request new features
What's Included
Basic
Premier
Mission Critical
Support Availability (non-P1 incidents)
8x5
12x5
24/7
Response SLA
12 hr call back
3 hr call back
1 hr call back
VIP Support line
Not Included
Not Included
Included
Dedicated Success Meetings
Not Included
Semi-Annually
QTRLY
Customer Success Manager
Not Included
Shared
Named
Dedicated Tenant
Not Included
Add-on
Add-on 20% Discount
Staging Environment
Not Included
Add-on
Add-on 1
additional included
Media Shipment Priority
Not Included
Not Included
Priority Shipment for up to 5
Korbyt Media Players
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.
This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.