:zap: Meet us at InfoComm, June 12-14. Booth C6615. :zap:
:zap: Meet us at InfoComm, June 12-14. Booth C6615. :zap:
Learn More Learn More

Support

Providing Exceptional Service

Korbyt is dedicated to delivering best-in-class Support ensuring the long-term success of your Korbyt Anywhere deployment. While our basic support offers industry leading coverage and response times, some of our customers require more support than others. For these customers our Mission Critical offerings provide 24/7 coverage and the most responsive and complete SLA’s available. That’s why we offer three different levels of support, so you can choose the level of support that best works for your needs.

Benefits of Korbyt's Support

What's Included

Basic

Premier

Mission Critical

Support Availability (non-P1 incidents)

8x5

12x5

24/7

Response SLA

12 hr call back

3 hr call back

1 hr call back

VIP Support line

Not Included

Not Included

Included

Dedicated Success Meetings

Not Included

Semi-Annually

QTRLY

Customer Success Manager

Not Included

Shared

Named

Dedicated Tenant

Not Included

Add-on

Add-on 20% Discount

Staging Environment

Not Included

Add-on

Add-on 1
additional included

Media Shipment Priority

Not Included

Not Included

Priority Shipment for up to 5 Korbyt Media Players

Advance Shipper

Not Included

Not Included

Included

Designated Support Engineer

Not Included

Add-on

Add-on 20% Discount

Security & IT Services

Not Included

8 hours/QTR

16 hours/QTR

Creative & Communications Strategy Services

Not Included

8 hours/QTR

16 hours/QTR

Player Patch Services

Not Included

8 hours/QTR

16 hours/QTR

Get the Level of Support You Need

Elevate your experience with our tailored customer support packages, designed to meet your unique needs and provide expert assistance at every level.