Skip to content
Elevate Your AVAYA Experience with customizable service level data for leadership and agents
Enhance your call center's operational efficiency, achieve measurable outcomes, and improve real-time performance with Personalized Dashboards, Sliding Window Calculations, Early Warning Systems, and Real-Time alerts
EXCLUSIVE AVAYA USER OFFERING
Korbyt Symon+
Unlock the Future of Call Center Excellence and Get Started with 50 Free Professional Services Hours!
- Seamless Integration: Experience the seamless blend of your telephony and workforce management applications, culminating in unparalleled “line of business” service levels.
- Personalized Orchestration: Tailor content dynamically based on individual users, effortlessly showcasing customizable service levels at a glance.
- Instant Performance Insights: Stay ahead with real-time alerts that keep you informed of service level thresholds, ensuring you’re always in control.
Ready to take the next step?
Sign up for a 15-minute call and let us guide you through the transformative potential of Korbyt Symon. Plus, with 50 free professional services hours, you can jumpstart your journey towards elevated efficiency and superior customer satisfaction. Don’t miss out on this limited-time offer – seize the opportunity to integrate Korbyt Symon seamlessly and amplify your call center capabilities today!Sign up for a 15-minute call
40 Years of Contact Center Visualization Experience
Korbyt Symon Products
Agent InView Desktop
A direct window on every agent’s desktop screen, customized for any visual style, displaying personalized data and controlled messages supervisors need to communicate. Integrated data from any source, delivered through an engaging dashboard interface, with image or video-based messages and notifications that drive productive action to increase Agent performance.
Supervisor InView Desktop
An effective visual means to monitor individual Agent and team performance: call queues, average wait times, downtime, or any KPIs relevant to your Call Center operation. Supervisors can push critical data and notifications from multiple sources directly to Agents’ desktop screens, to provide support, communicate priorities and reassign resources.
Supervisor Mobile
Extend your Supervisor’s reach with the Korbyt Symon mobile app. Free supervisors from a single stationary location or device and extend their ability to communicate data-based decisions in real-time, whether they're working remote or walking the Call Center floor.
Symon Wallboards
From calls in the queue to real time sales results, your digital signage displays data and leaderboards as compelling visuals that elevate team productivity and drives results. Korbyt Symon easily integrates with your Automatic Call Distribution data sources, combining the key information into a single clear, actionable visual wallboard display the entire team uses together.
New Perspectives on how to Enhance the Customer Experience
As you explore transforming your Call Center workplace experience, look to Korbyt to provide you with all the thought leadership resources you need from articles, ebooks, case studies, and more.
Use Case
Call Center
Data Sheet
